Today we had Lawrie Thomas attend our property to treat our house for a cockroach problem. I could not have asked for a nicer person to attend and carry out the necessary work. Besides taking his shoes off at the door Lawrie was very polite. He did not put his hands or fingerprints over any of the surfaces and managed to leave our house as he had found it. A FIRST FOR ME in relation to having a “Tradesperson” in not leaving an awful mess and additional clean up work for me. Needless to say I am bouncing of walls happy about that. Lawrie also had great product knowledge and was very informative and helpful with all my questions and queries, including how the cats would fair from the treatment. When I should next clean the house etc.
He seemed to take his time to ensure that he was getting into the right places and some seems to be in awkward positions. But with this he managed to get his spray into the right places and same with the paste that he used.
Your telephone staff are also really nice and understanding. I had always thought that cockroaches were usually found in houses if you maintained a below standard cleanliness or left food out; but apparently not so. Lawrie explained that it may be seasonal and Melbourne’s summer conditions have been perfect for them. It also may be a problem with an above ground timber decking at the 3 main doors at the rear of the house. I was very grateful that Lawrie assured me it was nothing to do with my home cleanliness. I am crazy about cleaning and am teased by everyone about how often and how far I go to keep a clean home.
Having used your company in the 1980′s while working at Weston Heath Real Estate in Box Hill as a Property Manager, it was great to find that you are still in business and it is “booming”. I would recommend your company to anyone I know as the whole show is so professional and competent.
Thank you for giving me the opportunity to thank you all at WR Gay, in what seems to be a never ending battle with those ‘little critters’- termites, who seem to have permanent residency at my abode!!Whenever I ring, the office staff are very chatty, polite and helpful as they find a suitable time for one of your technicians to come to see, and quite often confirm, if the ‘little critters’ has indulged in yet another meal!!
I would like to thank the technicians – particularly Adrian and Sam, who also are very obliging, diligent, polite, helpful and chatty as they carry out their inspections and then answer my many hundreds of questions, which I am sure I have already asked on previous visits! It may seem a little odd, but I was pleased that I was able to give Adrian an exciting moment when he found the termite nest in the dead stump in my front yard last week!!! Apparently, it was a rare find, so was happy to oblige!Yes, I am very pleased with the service and the people at WR Gay. I have recommended yourselves to some friends and would not hesitate to recommend you again.Thank youCheersHeather
When I rang to make an appointment to have our house sprayed I was rather surprised as we have been dealing with Wayne Turner from Dynamic Pest Control for the past 4 years. I decided to give you a go after the girl told me Wayne had retired.
It was a pleasant surprise to meet your technician and he was very helpful and knowledgeable with all the details so this really put my mind at rest as I was rather stressed not knowing what to expect.
Adrian has done an excellent job as usual!
Albert Park, Victoria
A quick note to provide positive feedback.
- Quick turnaround time between booking and performing service
- Arrived on-time
- Technician (Roger) was a good friendly bloke
- I’ve happily referred your service to a friend
Whom It May Concern,
I have just had Adrian visit to complete our annual termite inspection. Adrian has completed the last couple of inspections and I would like to compliment him on his friendliness and professionalism. Adrian was great with our barking, pesty dog – it didn’t faze him. He also is very knowledgeable about the work he does and was able to assist me in all my questions I had.
Thank you for your continued service and thankfully we had a clean bill of health!!!!!!
We had our property treated for subterranean termites in 2000 after we requested an inspection by your company.
This obviously went very well as we have had no further infestations and we maintain the annual inspections.
These are carried out efficiently and on time with the minimum of fuss.
All of the staff who have attended our place in this time have been courteous, friendly and knowledgeable when I have a query.
I would have no hesitation in recommending W R Gay to anyone.
I wish to give a glowing report on the manner and service of the young man O. Pieterse who treated my place for rats. He was exemplary!!
Ascot Vale, Victoria
Just to let you know that technician Bill Strongman did an excellent job, with no fuss or drama. He was courteous, informative and quick.
Coburg North, Victoria
I have just had our outdoors area sprayed by WR Gay. I have previously used these services in 2011 and was very happy with the result and of course which is why I have contacted you again for another service!
Overall, I am very happy with the service provided from the minute I contacted the office to the minute the gentleman left our property.
I made a call to WR Gay pest control this morning to enquire about getting rid of a ‘bee’ problem. I spoke with Miranda whose customer service was excellent in that she was able to let me know immediately of price and times for service the same day. I got a call from another lovely young lady at 10.50 to let me know that Simon would be coming by between 12 and 1pm today. I appreciated this up-date as it gave me time to pop out to the shops. Sure enough, Sam showed up at 12.30. He gave me a thorough and clear explanation of the ‘bee’ situation and fixed the problem within 20 minutes. Overall, I was extremely happy with the smooth process, efficient service, friendly, clear communication by all parties as well as an impressive website. Well done! I will definitely recommend your company.
Narre Warren South, Victoria
I wanted to email you to pass on my appreciation for your help today with my bee problem at home. When I rang this morning and spoke with Maria she was very helpful and polite with my query and was able to get Hugh to come out to my place this afternoon.
As annoying as pests are the Bee’s in my wall cavity were particularly frustrating so to have your team react and come out today was most appreciative. Hugh arrived in the allocated time I was given and was very polite, listened to my concerns and made me feel more relaxed about the issue by explaining the treatment and how it works before he commenced.
Thankfully the situation wasn’t too serious a problem as we got onto this quickly and before it became worse but what’s a relief is that you will assist me further if the same problem persists. Thankfully when I rang WR Gay, Maria was accommodating and explained how they can help.
If anything arises requiring your services in the future I’ll be calling you guys first!
East Kew, Victoria
Dear WR Gay
Although the chance to win an iPad mini is enticing, my review is based on the service provided to me by your company and namely Sam and Marie. As your motto states, Marie was fast and efficient and and Sam was ‘Fast, Safe & Efficient’. Sam was also happy to answer all my questions and conducted himself in a professional manner. You stand by your word and you have a great team that represent you. I will gladly recommend your services and use your services again. Hopefully, not too soon – colonising bees is not my idea of a fun time.
A very big thank-you.
Thanks so much for getting rid of the mice and rats from our house! I was pretty much paralysed with fear when I saw mice running through our house and rang you guys straight away. The person on the phone was amazing and didn’t make me feel like a complete failure at being an adult! And when Hugh (i think that was his name) came over I knew I was in good hands. He was excellent! So relaxed and funny and made me feel like it wasn’t my fault that we had mice even though we are a little on the messy side!! Even my son (who has autism and doesn’t like people in the house) loved him, and said ‘buy nice man’ at when he was leaving. And we haven’t heard a peep from the mice since. Thank you so much! I don’t have to move house now!! And while I hope I never have to ring you again…I will keep your details on the fridge!
Hi WR Gay,
Had a really positive experience with you guys. Quality Service and issue was fixed same day!
Really enjoyed talking to the professional and gaining knowledge about the issue at hand.
Thanks again, appreciate all your hard work.
We recently had 2 visits from by your representatives to eradicate a bee nest and to check our house for termites. We found your service friendly and efficient and have used your company in the past to treat our house for termites.